Service Policy
This policy explains our general service approach, satisfaction process, cancellation expectations, and contact method.
Our goal is to provide dependable cleaning that meets the agreed scope of work. If a service concern is reported, Luminex Janitorial Services LLC will review the issue and work with the client toward a reasonable correction.
Concerns should be reported as soon as possible so they can be addressed promptly.
Cleaning tasks, frequency, supplies, access requirements, and special instructions should be confirmed before service begins. Any work outside the agreed scope may require additional approval or pricing.
Clients should provide advance notice for schedule changes or cancellations whenever possible. Recurring service cancellations, lockouts, or unavailable access may be subject to the terms agreed upon in the service quote or cleaning agreement.
Because janitorial work is a performed service, refunds are not automatically guaranteed. When a valid service issue is reported, we may offer a correction, service adjustment, or other reasonable resolution based on the situation.
For service questions, quote requests, schedule changes, or concerns, please contact Luminex Janitorial Services LLC through the website contact form.
Contact LuminexThis page is provided to help customers understand how Luminex Janitorial Services LLC handles service expectations, communication, and customer satisfaction.