Clear expectations for professional cleaning service.

Satisfaction process

If a service concern arises, contact us as soon as possible at support@luminexjanitorial.com or 954-812-9053. We review each concern and determine the best next step based on the service scope, schedule, and property access.

Service scope

Cleaning tasks are based on the quote, service plan, and agreed schedule. Additional tasks, heavy buildup, specialty cleaning, or work outside the original scope may require a revised quote.

Cancellation and rescheduling

Please provide advance notice whenever possible for cancellations or schedule changes. Recurring service agreements may include specific cancellation terms documented in the customer service agreement.

Access to property

Clients are responsible for providing safe and timely access to the property. Delays caused by restricted access may affect service completion or scheduling.

Refunds and adjustments

Because cleaning services involve labor and scheduled time, refunds are reviewed case by case. When appropriate, Luminex may offer a service adjustment, follow-up visit, or other reasonable resolution.

Contact

For service questions, contact support@luminexjanitorial.com or call 954-812-9053.